Shipping Policy

Last Updated: June 2026

At The Melody Gifts, we are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy to understand how orders are processed and shipped.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons, holidays, or promotional events, processing times may be slightly longer.

You will receive an email confirmation once your order has been processed and shipped.

Shipping Time

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

United States: 3–7 business days
International Orders: 7–21 business days (depending on destination and customs processing)

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on the delivery destination and selected shipping method.

From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if available.

Please allow up to 24–48 hours for tracking updates to appear after shipment.

Delivery Delays

While we strive to deliver orders on time, delays may occur due to circumstances beyond our control, including:

Weather conditions
Carrier delays
Customs inspections
High shipping volumes
Public holidays
Incorrect or incomplete shipping addresses

The Melody Gifts is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided and the package is returned to us, additional shipping charges may apply to resend the order.

We are not responsible for orders delivered to an address provided incorrectly by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and help find a suitable resolution. Claims may require supporting information such as photographs or additional documentation.

International Shipping

We proudly ship to many countries worldwide.

International customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their local government. These fees are not included in the purchase price or shipping cost unless otherwise stated.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us immediately after placing it.

Once an order has been processed or shipped, we may not be able to make changes or cancel it.

Delivery Confirmation

Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

If you believe your package was delivered incorrectly, please contact the carrier first and then reach out to us for assistance.

Contact Us

If you have any questions about shipping or your order status, please contact us:

The Melody Gifts

Email: contact@themelodygifts.com

Phone: +1 (317) 457-0612

Our customer support team will be happy to assist you and respond as quickly as possible.