Refund Policy

Last Updated: June 2026

At The Melody Gifts, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Refund Policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be returned in the original packaging
• Include all original accessories, tags, and documentation (if applicable)
• Be accompanied by proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

Certain items cannot be returned, including but not limited to:

• Personalized or custom-made products
• Gift cards
• Digital products or downloadable items
• Items marked as final sale or non-refundable
• Products that have been used, damaged, or altered after delivery

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Exchanges

We only replace items that are defective, damaged upon arrival, or incorrect.

If you receive a damaged or incorrect product, please contact us within 7 days of delivery and include your order number along with clear photos of the item and packaging.

Return Shipping

Unless the return is due to our mistake or a defective product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has entered processing or has been dispatched, it cannot be canceled and must follow the standard return process, if eligible.

Damaged or Lost Packages

If your order arrives damaged or is lost during transit, please contact us promptly.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution, which may include a replacement or refund where applicable.

Late or Missing Refunds

If you have not received your refund after the expected processing time:

1. Check your bank account or credit card statement.
2. Contact your credit card company or payment provider, as processing times may vary.
3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us for assistance.

Contact Us

If you have any questions about this Refund Policy or need assistance with a return or refund request, please contact us:

The Melody Gifts

Email: contact@themelodygifts.com

Phone: +1 (317) 457-0612

Our customer support team will be happy to assist you and help resolve your request as quickly as possible.